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    My card was charged, but why did I not receive an order confirmation or tracking number?
    If you submitted an order, but were not redirected to a confirmation page and did not receive an order confirmation email, your order did not go through. The charge that you see on your credit card is only an authorization charge. Authorization charges fall off your account within 2-5 business days, depending on your bank.
    Why didn't my order go through?
    Orders may be declined for a number of reasons including, but not limited to, insufficient funds, incorrect billing address, incorrect billing zip code, and billing and/or shipping zip codes that do not match. In most cases, when trying to process an order, the system will alert you of why the order did not go through. 

    How do I update the shipping address on my order?

    Orders are automatically transferred to our warehouse for processing once they are placed; therefore, once orders are submitted, we are unable to edit the order. It is the customers responsibility to review their order before submitting. 

    I made a mistake and ordered the wrong size and/or color. What do I do now?

    Orders are automatically transferred to our warehouse for processing once they are placed; therefore, once orders are submitted, we are unable to edit or hold the order. Please make sure you review the items you are purchasing, verifying the size and color, and make sure your address is correct before submitting your order. 

    Can I add personal notes to my order?

    We do not offer the service of adding personal notes to orders at this time. If you leave a comment for us to add a note to a package, we will be unable to fulfill this request. 

    How long does order processing take?

    Order processing takes 1-3 business days. Business days are Monday-Friday within the hours of 8am-5pm EST. 

    How long does shipping take?

    After an order is done processing during the 1-3 business days timeframe, orders ship via the method chosen at checkout. All orders require signature confirmation upon delivery. Please monitor your tracking to make yourself available or make alternative plans to receive package. Any delivery rescheduling should be done directly with carrier (USPS, FedEx, UPS, etc.)

    I placed my order on Friday. Today is Monday. Why hasn’t my order shipped?

    Orders require 1-3 business days for processing. Business days are Monday-Friday within the hours of 8am-5pm EST. An order placed on Friday during business hours will process and ship between Monday-Wednesday of the following week. Orders placed after business hours on Friday or over the weekend, will begin processing and ship between Tuesday-Thursday of the following week. We are unable to put a rush on processing. 

    My order says delivered, but I did not receive it. What do I do next?

    We are not responsible for carrier delays, missing, or lost packages. 

    What happens if I missed my delivery?

    All items are to be signed for through delivery from one of our many carriers, including USPS, FedEx, or UPS. It is the customer’s responsibility to monitor their tracking and make themselves available to sign for the item or organize an alternative way to collect their item. In the event that a delivery is missed, the carrier may leave a note to reschedule delivery. If the customer does not reschedule and the item is returned to us, it is the customer’s responsibility to pay for return shipping so that the item may be sent back out to them. 

    *If an item is returned to us as a result of the customer not providing the correct address during checkout, the customer will be responsible for return shipping costs to have the package sent back out to them.

    My order was returned to sender. What do I do now?

    Please send us an email at shop@officialbwa.com providing your order number. The customer is responsible for paying for return shipping to have the item sent back to them.

    How can I find out when an item will restock?

    Customers can sign up to be notified of restocks via email by signing up for our email list. Customers can also sign up for SMS alerts on the product page of the specific items that would like to notified of when it is back in stock.  

    How can I exchange my item for a different size and/or color?

    We are unable to do any exchange or returns. All sales are final. If you have any questions on items and/or sizing, please contact us before placing an order.